Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at contact@lb-lab.fr. Please note that returns must be sent to the following address:
LB Lab, 32 impasse des Campagnols, 69490 Saint-Forgeux, France.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at contact@lb-lab.fr.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

 

Exceptions or Non-Returnable Items

Certain types of items cannot be returned:

• Custom or personalized items. These items cannot be returned or refunded unless they are defective or do not match the instructions provided when ordering.
• Perishable goods (such as food, flowers, or plants).
• Personal care items (such as beauty products).
• Hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. However, this does not apply to custom or personalized items, unless they are defective or do not match the instructions provided.

As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@lb-lab.fr.